Terms & Conditions
General Terms & Conditions
The term ‘Smith & Jennings Ltd’ or ‘us’ or ‘we’ refers to the owner of the website :- Smith & Jennings Ltd, whose registered office is Rear of 75 - 80 Bailey Street Ton Pentre CF41 7EN. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website’s shopping basket uses cookies to track the contents of your basket. We do not record or store any other information.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Ordering Online
The price shown is for the flowerpot only. The price of the Goods to UK based Buyers shall be in £GBP at the level stipulated on the Website. The total purchase price, including VAT will be displayed in the Buyer’s shopping cart prior to confirming the order.
Photographs of planted up pots are purely illustrative.
After the order is received the Seller shall confirm to the Buyer the details, description and price for the Goods. Payment of the price must be made in full before despatch of the Goods by the Seller.
Goods supplied to buyers from outside mainland UK will have provided to them a separate price estimate to include delivery, as part of the order acceptance process. Buyers from outside the UK will be responsible for obtaining any relevant import licence and for payment of any import charges and customs duties. The Seller warrants that the Goods will at the time of despatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer’s purpose.
Guarantee
We partially prepare our own clay, so our terracotta flowerpots all carry a frostproof guarantee for one year against lamination in the frost. For every Smith & Jennings flowerpot purchase, please retain your dated receipt and Smith & Jennings Swing Tag as proof of purchase. So if you believe your pot has laminated in the frost do send us pictures and we will take it from there. We will replace or provide a refund for any pot that has laminated in the frost within the guarantee period.
Any flowerpot which is bought as a ‘second’ from Smith & Jennings Ltd will not be covered by our Frostproof Guarantee.
(If you have purchased your flowerpot from a retail outlet please refer directly to that establishment with your claim.)
Cancellation & Returns
In the unlikely event of you being unhappy with your purchase, we will give a full refund if the items ordered are returned to us undamaged with 14 days of delivery. Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund. The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. Delivery of the Goods shall be made to the Buyer’s address specified in the order.
Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller via phone, email or post within 5 working days of delivery, if the Goods are damaged or do not comply with the order. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. Where a claim of defect or damage is made the Seller shall be responsible for the recovery of the Goods from the Buyer. The Buyer shall be entitled to replacements if the Goods are in fact defective.
If the Buyer is dissatisfied with the Goods the Buyer will return the items to the Seller within 14 days of delivery and a refund for the pot(s) will be issued. The Buyer will be under a duty to take good care of the Goods until they have been returned. The Buyer will receive a refund of all monies paid for the Goods within 30 days of Goods being returned. Where returned Goods are found to be damaged through no fault of the Seller, the Buyer will be liable for the cost of the Goods and delivery. If an order is cancelled and the goods have not been despatched a full refund for goods and delivery charges will be made. If an order is cancelled and the goods are already in transit, the Buyer will be responsible for any carriage charges incurred.
By using this website and/or signing to an account with Smith & Jennings you are agreeing to both our Terms and Conditions and the information laid out in our Privacy Policy.